Managing customer relationships : a strategic framework

Customer Relationship Management (CRM) is now critical to the profitability and long-term success of companies across all industries. This title examines such topics as: customer needs and value differentiation, customer acquisition versus retention and individualized customer relationships.

Balanced brand: how to balance the stakeholder forces that can make or break …

Companies usually assume if their sales are good, then their brand and reputation must be strong. But all too often, they don't have a clear understanding of the values that drive brand and reputation and actually sustain long-term profitability and growth. This leaves companies vulnerable to dangerous backlash between corporate values, and those of their stakeholders: customers, employees, sha…

Customer relationship management : how to turn a good business into a great one!

This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, and how to segment your customers by value, pattern and buying criteria.

Customer relationship management: how to turn a good business into a great one!

Edition

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ISBN/ISSN

185418119X

Collation

230 p. : ill. ; 22 cm.

Series Title

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Call Number

[KOM-LIB-144]

Pengaruh Relationship Marketing dan Special Price pada Customer Retention (Se…

Penelitian ini ditujukan untuk menguji pengaruh relationship marketing dan special price pada customer retention. Data dikumpulkan dari 150 pelanggan Circle K di Bintaro melalui survey dengan teknik purposive sampling dan menggunakan kuesioner terstruktur. Data dianalisis menggunakan analisis regresi linier berganda. Hasilnya menunjukan bahwa relationship marketing dan special price berpengaruh…