Agency mania: harnessing the madness of client/agency relationships for high-…

Why do some client/agency partnerships thrive while others fail? And how can both parties improve the chances of success? Agency Mania is an indispensable guide in which, Bruno Gralpois reveals the anatomy of a strong partnership with an advertising, media, digital, PR or marketing communications agency that drives results and delivers real value to the clients business

Managing customer relationships : a strategic framework

Customer Relationship Management (CRM) is now critical to the profitability and long-term success of companies across all industries. This title examines such topics as: customer needs and value differentiation, customer acquisition versus retention and individualized customer relationships.

Customer relationship management: concepts and technologies

Edition

2nd.ed

ISBN/ISSN

9780080949611

Collation

523 p

Series Title

-

Call Number

[ITP-LIB-348]

Consumer Insight: How to Use Data and Market Research to Get Closer to Your C…

Consumer Insight provides market researchers with knowledge of database marketing and CRM techniques. It explains what database marketing is and covers the classic areas that marketers tend to focus on, such as: knowing who your customers are, what they do, where they are, what they buy and what they would like to buy. It explores the psychological areas too - what customers think and feel, wha…

Social selling: techniques to influence buyers and changemakers

Learn how to adopt a clear strategy for social selling and discover how to engage and develop relationships through social media, so you can start selling stronger and smarter.

Customer relationship management : how to turn a good business into a great one!

This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, and how to segment your customers by value, pattern and buying criteria.

Customer relationship management: concepts and technologies

Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition, retention and development. Theoretically sound and managerially relevant, the book is liberally i…

Engage!: the complete guide for brands and businesses to build, cultivate, an…

I just finished reading Engage and thought it was a fantastic read. The world of social media is new to me and it's very exciting. There are so many tools available to help build your brand online - it's overwhelming. Brian Solis makes it a bit easier and provides a clear path forward for thinking through the issues around how to make more customers advocates by engaging with them. He presents …

ANALISIS PENGARUH PERSEPSI HARGA DAN REFERENCE GROUP TERHADAP KEPUTUSAN PEMBE…

Penelitian ini bertujuan untuk mengetahui pengaruh persepsi harga dan reference group terhadap keputusan pembelian Wardah Exclusive Matte Lip Cream di Jakarta. Variabel persepsi harga memiliki 3 indikator yaitu kesesuaian harga, keterjangkauan harga, dan daya saing harga dengan competitor. Variabel reference group juga mempunyai 3 indikator yaitu influencer (public figure / selebriti), ahli kec…

STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT PADA CUSTOMER SERVICE PT HIJUP.COM …

Pelayanan HIJUP.com melalui fitur live chat yang optimal diberikan kepada customer sebagai strategi dalam membentuk hubungan yang baik dengan customer. Penelitian ini menggunakan teori customer engagement, dimana customer engagement menurut Brodie menjadi alat untuk menciptakan, membangun, dan meningkatkan customer relationship yang merupakan strategi yang harus dilakukan untuk meningka…