Computer File

Pengukuran Kualitas Layanan Pemesanan Tiket Online Dari Sudut Pandang Pengguna Jasa Pada Salah Satu Maskapai Penerbangan Nasional (Studi Kasus PT. XYZ)

This study aimed to measure the quality of online ticket reservation service at PT. XYZ using WebQual and E-S-Qual. Measurements carried out on the dimensions of Usability, Information Quality and System Availbility from the user viewpoint. Measurements were performed by making an online survey distributed to users of aviation services PT. XYZ. Data obtained from the survey are then processed to get an index value of WebQual which is then used to determine the quality of online ticket reservation service at PT. XYZ.

Keywords: Quality Measurement, Online ticket reservation, WebQual and E-S-Qual, WQI.

Availability

Detail Information

Series Title

-

Call Number

SIF-Artikel-001

Publisher

Jakarta : LPPM ISTN., 2016

Collation

-

Language

Indonesia

ISBN/ISSN

1410-7104

Classification

-

Content Type

-

Media Type

-

Carrier Type

-

Edition

Sainstech Vol.26 (No.01) Januari 2016

Subject(s)

Quality Measurement
Online ticket reservation

Specific Detail Info

Gumilar, Gun Gun and Arifin, Rahadian (2016) Pengukuran Kualitas Layanan Pemesanan Tiket Online Dari Sudut Pandang Pengguna Jasa Pada Salah Satu Maskapai Penerbangan Nasional (Studi Kasus PT. XYZ). Sainstech Jurnal Penelitian dan Pengkajian Sains dan Teknologi, Vol.26 (No.01). pp. 38-42. ISSN 1410-7104

Statement of Responsibility

-

Other version/related

File Attachment

Comments