Bahan Pustaka Digital Universitas Bakrie
Book's Detail
| Service operations management: improving service delivery | |
|---|---|
|
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers. |
|
| Statement of Responsibility | |
| Author(s) | Johnston, Robert - Personal Name Clark, Graham - Personal Name Shulver, Michael. - Personal Name |
| Edition | 4th ed |
| Call Number | 658 CLA s |
| Subject(s) | Service industries |
| Language | English |
| Publisher | Pearson Education |
| Publishing Year | 2012 |
| Specific Detail Info | |
| File Attachment | LOADING LIST... |
| Availability | LOADING LIST... |