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Service operations management: improving service delivery

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The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

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Availability

Detail Information

Series Title

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Call Number

658 CLA s

Publisher

New York : Pearson Education., 2012

Collation

xxii, 460 pages : color illustrations ; 27 cm

Language

English

ISBN/ISSN

9780273740483

Classification

658

Content Type

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Media Type

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Carrier Type

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Edition

4th ed

Subject(s)

Service industries

Specific Detail Info

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Statement of Responsibility

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Other version/related

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