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Found 1 from your keywords: author=Fitzsimmons, Mona J.
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Service management: operations, strategy, information technology
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Fitzsimmons, James A.Fitzsimmons, Mona J.

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in …

Edition
7th ed.
ISBN/ISSN
9780073403359
Collation
xvii, 541 p. : ill. ; 29 cm.
Series Title
The McGraw-Hill/Irwin series operations and decision sciences
Call Number
[MM-LIB-044]