Customer relationship management: how to turn a good business into a great one!

Edition

-

ISBN/ISSN

185418119X

Collation

230 p. : ill. ; 22 cm.

Series Title

-

Call Number

[KOM-LIB-144]

Customer relationship management : concepts and tools

and deliver value to targeted customers at a profit. Customer relationship management is grounded on high quality customer data and enabled by information technology. The book is a comprehensive and fully developed textbook on customer relationship management . Although, it shows the roles of customer data and information technology in enabling customer relationship management implementation, i…

Organizational behavior

Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills

Automation, production systems and computer-integrated manufacturing

*For advanced undergraduate/ *graduate-level courses in Automation, Production Systems, and Computer-Integrated Manufacturing. This exploration of the technical and engineering aspects of automated production systems provides the most advanced, comprehensive, and balanced coverage of the subject of any text on the market. It covers all the major cutting-edge technologies of production automatio…

Fundamentals of industrial instrumentation and process control

Edition

-

ISBN/ISSN

9780071466936

Collation

1 online resource (xiv, 322 p.) : ill.

Series Title

-

Call Number

[TIN-LIB-118]

Mobile computing: technology, applications, and service creation

Asoke K. Talukder, Roopa R. Yavagal.

AJAX and PHP : building responsive web applications

Edition

-

ISBN/ISSN

9781904811824

Collation

1 online resource (iv, 273 p.) : ill.

Series Title

-

Call Number

[SIF-LIB-80]

Human-computer interaction: second IFIP TC 13 symposium, HCIS 2010, held as p…

This book constitutes the refereed proceedings of the Second IFIP TC 13 Human-Computer Interaction Symposium, HCIS 2010, held as part of the 21st World Computer Congress, WCC 2010, in Brisbane, Australia, in September 2010. The 19 revised full papers, 7 short papers, and 5 poster presentations were carefully reviewed and selected from 56 submissions. The papers are organized in topical sections…

The public opinion process: how the people speak

What is public opinion? How can we best study it? This work presents a "process model" that answers these questions by defining public opinion in a way that also identifies an approach to studying it. The model serves as a framework into which the findings of empirical research are integrated, producing a comprehensive understanding of public opinion that encompasses the congeries of middle-ran…

Risk issues and crisis management in public relations: a casebook of best pra…

The reputation of an organization influences whether or not we buy from, work for, supply to and invest in that organization. This fourth edition of Risk Issues and Crisis Management in Public Relations defines reputation, explores how to value it, and provides practical guidelines for effectively managing it. This latest edition features new sections on the effects of recent world events, Corp…