e-Book
The support economy : why corporations are failing individuals and the next episode of capitalism
Includes bibliographical references and index, Bridging the chasm -- pt. 1. Challenge: new people, new markets -- Dreaming economic revolution -- How managerial capitalism made new people -- The new society of individuals -- The individual as history's shock absorber -- The individuation of consumption -- pt. 2. Crisis: old organizations meet new people -- The transaction crisis -- Organizational narcissism: products, pyramids, and the legacy of contempt -- Rediscovering the end consumer, over and over again -- pt. 3. Emergence: the new enterprise logic -- The digital bridge -- Conceptualizing the new enterprise logic: the metaprinciples of distributed capitalism I -- The inner workings of the new enterprise logic: the metaprincipals of distributed capitalism II, The authors chart the chasm betwen culture and corporations, positing that workers have changed more rapidly than the companies they rely upon for survival
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