Bahan Pustaka Digital Universitas Bakrie
Book's Detail
| Customer relationship management : how to turn a good business into a great one! | |
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This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, and how to segment your customers by value, pattern and buying criteria. |
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| Statement of Responsibility | |
| Author(s) | Roberts-Phelps, Graham - Personal Name |
| Edition | |
| Call Number | 658.812 ROB c |
| Subject(s) | Relationship Marketing Customer relations -- Management |
| Language | English |
| Publisher | Hawksmere |
| Publishing Year | 2001 |
| Specific Detail Info | |
| File Attachment | LOADING LIST... |
| Availability | LOADING LIST... |