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Service management: operations, strategy, information technology

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Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.

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Availability

Detail Information

Series Title

The McGraw-Hill/Irwin series operations and decision sciences

Call Number

[MM-LIB-044]

Publisher

nyu : McGraw-Hill., c2011

Collation

xvii, 541 p. : ill. ; 29 cm.

Language

English

ISBN/ISSN

9780073403359

Classification

HD9980.5 .F549 2011

Content Type

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Media Type

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Carrier Type

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Edition

7th ed.

Subject(s)

Service industries

Specific Detail Info

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Statement of Responsibility

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