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Customer satisfaction planning: ensuring product quality and safety within your MRP/ERP systems

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This book presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction. It illustrates how shifting the focus from inventory replenishment to customer
service results in a better product, received exactly on time, and with actual cost. The author elaborates on the classic 5 Whys technique as it applies to customer satisfaction planning (CSP), explains manufacturing system evolution, looks at how to establish and personalize the customer relationship as well as rate and forecast clients, and presents examples of CSP in action.

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Detail Information

Series Title

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Call Number

[MNJ-LIB-22]

Publisher

nyu : CRC Press., c2009

Collation

vii, 107 p. : ill. ; 24 cm.

Language

English

ISBN/ISSN

9781420083811

Classification

TS176 .H547 2009

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Customer relations
Production control
Production planning
Manufacturing industries

Specific Detail Info

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Statement of Responsibility

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