ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN STARBUCKS DENGAN MENGGUNAKAN M…

One of phenomenon that shows the changing of Indonesian’s lifestyle is there are a high increase of coffee shops number in Indonesia. The only way to be a sustain service provider is to fulfill the customer satisfaction. As one of the biggest coffee company in Indonesia, Starbucks should concern about how to meet their customer satisfaction level. This study aims to find out the customer sati…