Energy in Europe and Russia is in flux. The authors address key issues in this context and seek to analyze contemporary transition processes in the region's energy sector. They look at whether and how transnational policy mechanisms can generate sufficient steering capacity to address pressing energy policy issues, including environmental concerns, energy transit or rapidly changing natural gas…
This book has two aims. First, to consider how risk, crisis and security, may be linked in an organisational context. Second, to review the role of, simulation and gaming in responding to these phenomena. Historically, risk has been an established concept of academic interest for some time in both the pure and social sciences. Risk however, remains a subject of intense social and political cont…
As a companion to books on project-management theory, this book illustrates, in a down-to-earth, comprehensive style, how to put that theory into practice. It shows not only what needs to be done, but how to do it. In addition to the many examples that illustrate procedures, the book includes over 25 case studies, each one addressing a specific theme.
THE MANAGEMENT OF TECHNOLOGY AND INNOVATION: A STRATEGIC APPROACH explores the fundamental connections linking core business strategy, technology, and innovation. The book illustrates how these functions intertwine to play a central role in process layout, systems, structural design, and product development, as well as supporting an organization's overall success. An integrated approach and rea…
This title explains why China grew differently in the 1980s than in the 1990s and beyond, and what consequences this has today.
Supports data driven security that is measurable, quantifiable and practical. This book provides a perspective on the risk assessment process. It explores the process of security analysis for decision making. It covers metric-based security resource allocation of countermeasures, including security procedures, personnel, and electronic measures.
Services Marketing: Managing the Service Value Chain 1st edition argues that all service management efforts are aimed to enhance value in order to improve the bottom line. Written from a European perspective, the book demonstrates that through strategic orientation and innovation, the firm and shareholder will reap the benefits. Geared towards final year marketing students, the book is also use…
Hoffman and Bateson's SERVICES MARKETING: CONCEPTS, STRATEGIES, AND CASES examines the use of services marketing as a competitive tool from a uniquely broad perspective. The book explores services marketing not only as an essential focus for service firms, but also as a source of competitive advantage for companies that market tangible products. As a result, real-world examples throughout the b…
This book presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction. It illustrates how shifting the focus from inventory replenishment to customer service results in a better product, received exactly on time, and with actual cost. The author elaborates on the cl…