APA Style

Niven, P, R. (2006). Balanced scorecard step-by-step: maximizing performance and maintaining results (2nd ed.). Hoboken: John Wiley & Sons, Inc..

MLA Style

Niven, Paul, R.. "Balanced scorecard step-by-step: maximizing performance and maintaining results". 2nd ed. Hoboken: John Wiley & Sons, Inc., 2006. PDF.