APA Style

Fitzsimmons, J, A., Fitzsimmons, M, J. (c2011). Service management: operations, strategy, information technology (7th ed.). nyu: McGraw-Hill.

MLA Style

Fitzsimmons, James, A.., Fitzsimmons, Mona, J.. "Service management: operations, strategy, information technology". 7th ed. nyu: McGraw-Hill, c2011. Computer File.