Features
For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments.
This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
Hallmark Features
Provides a focused, coherent resource for all the quality management knowledge students need, so they needn’t search for multiple sources or purchase multiple texts. Brings together in-depth coverage all elements of quality management, including just-in-time manufacturing, scientific measurement, continual improvement, teamwork, and much more.
Promotes effective learning, more critical thinking, and deeper exploration. Organized for the classroom and today’s students, this text utilizes a wide array of proven pedagogical features, including “key terms” listings, factual review questions, critical thinking activities, discussion assignments, and endnotes presenting links to extensive additional research materials.
Guides students in managing the crucial “people” issues associated with quality. Presents realistic and detailed coverage of “people” issues ranging from culture and teamwork to supervision – issues that many quality books deemphasize.
Gives quality “beginners” practical knowledge and insight they can use to participate in virtually any quality initiative. Provides practical information for participating in programs ranging from “peak performance” to manufacturing networks, TQM to continual improvement.
Helps students link theory and concepts with real-world tools and techniques. Presents key concepts first, and then shows exactly how they are applied through modern quality management tools and techniques.

For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments.
This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.